G9 Rolled Mattresses are covered by a 10-year warranty from the time of purchase. This applies to all purchases from the store/website and G9's authorized agencies.
The warranty only applies to the original purchaser.
The warranty covers:
- Sag exceeding 20% for Foam structure mattresses and 3 cm for spring pocket mattresses, provided that it is a technical defect caused during the production process and not caused by force majeure acts or customers.
- Structural problems found during normal use and proper handling which cause broken or cracking foam.
- Manufacturing defects during the zipper assembly of the mattress' cover. The warranty covers repair or cover replacement (only applies to G9 NAVY and G9 MARINE)
The warranty does not cover:
- Personal preferences about the firmness, design, or materials of the product.
- Damage to the product such as stains, lacerations, cuts, or damage during the customer's use.
- Damage caused by using an inappropriate bed frame such as beds with bars more than 5 cm apart.
- Damage caused by other shipments after G9 delivered the mattress.
- Damage caused during the washing or drying of the mattress.
- Product defects such as uneven seams, dented/dirty carton boxes, etc.
- Warranty applies to domestic and original purchasers only.
G9 will make the decisions to repair or replace the mattress on a case-by-case basis.
Get in touch with us via Facebook, Email, or Hotline for more warranty support.
Our 120-night sleep trial policy is to better support your online purchase. After your purchase, we will deliver a brand new mattress for you. For best results, sleep on it for a minimum of 30 days. This is an appropriate period of time to find out if it is the right mattress for you. If you are not satisfied after this time, get in touch with us for return or exchange within 120 days of purchase.
You will receive a 100% refund. The 120-night sleep trial is only applicable once per customer per mattress per delivery address.
We commit to not resell used or returned mattresses. All returned items will be donated to local charities or recycled.
We think that you should sleep on the mattress right in your own home, comfortably doing your own activities, to see if you really like it.
Thus, we do not invest in showrooms. We offer free delivery and returns within the 120-day sleep trial. By reducing the overhead of a showroom and associated staff, we are able to pass more savings on to our customers.
After your purchase, we will immediately deliver a brand-new mattress to your home. If you do not like it, contact us for a free return or exchange within 120 days.
The G9 ACE mattress cover cannot be removed for cleaning.
As for G9 NAVY and G9 MARINE, it is possible since the mattress is designed with a zipper so the cover can easily be removed.
G9 rolled mattresses have a medium firmness, designed to fit body shapes and sleeping positions of most users, making it a suitable mattress for most customers. The product's core is designed to bring luxury and comfort to customers, while dispersing pressure evenly, supporting your body with high durability and ventilation.
To fully enjoy the comfort and smoothness of the mattress you should keep the AC around 21 to 23 celcius. The foam will expand and contract due to temperature and moisture changes, this will effect the mattress's firmness.
There is no need to use a bed frame with a G9 rolled mattress.
You should take the mattress out of the box within one week of the day it is delivered. If you want to leave it in the box longer, please contact us for guidance.
To open and take the mattress out of the box, please follow these steps!
The mattress will expand within 30 to 60 seconds and can be used immediately. It will take maximum 72 hours for the mattress to return to its original size.
1Mx2M: used for kids, teenagers, and also adults. This size is usually used in a narrow space.
1.2Mx2M /1.4Mx2M: used for kids, teenagers, and adults. It brings a large space for one person but usually too narrow for 2 people.
1.6Mx2M: this is the most popular mattress size, sleeps 2 adults comfortably.
1.8Mx2M: used for adults, brings a large and comfortable space for 2 adults.
2Mx2M: used for those families with young children or an adult couple who like a large and comfortable sleeping space.
There are 3 different G9 rolled mattress products, the price varies by size (not including promotions or discounts)
G9 rolled mattresses are researched and designed by leading experts in the mattress industry. G9 rolled mattresses are manufactured in Vietnam using the most technologically advanced manufacturing processes that meet US quality standards.
Having a manufacturing plant in Vietnam helps reduce the price and easily reach customers. At the same time, whenever an issue occurs, customer support and warranties can be processed more speedily, improving customer satisfaction.
All of our materials are OEKO Tex Standard 100 certified and European CertiPur certified. Additionally, our foam has been tested by SGS, the world's leading inspection, verification, testing, and certification company. The manufacturer has sent the materials and selected 144 in accordance with the European CertiPur certification.
G9 rolled mattresses are designed with a combination of certified premium materials to suit the preferences of most consumers.
Each type of mattress is a perfect combination of different materials to create a unique feature for the mattress:
+ G9 ACE: pocket springs, Gel Memory Foam, Bamboo Fabric
+ G9 NAVY: Multi-layer Foam, Gel Memory Foam, Viscose Fabric.
+ G9 MARINE: Multi-layer Foam, Gel Memory Foam, Tencel fabric.
The mattress cover is sewn with TENCEL® fabric, eco-friendly, highly breathable, odor-resistant, dustproof, and antimicrobial. This fabric is OEKO TEX Certified 100® certified. The first layer is a 100% natural foam, hypoallergenic with open cells, creating comfort, refreshment, and ventilation. This layer is certified with OEKO TEX Certified 100®. The second layer of the mattress is a thick layer of gel memory foam that supports the whole body, reduces pressure, and provides ventilation that will keep you cool all night, dispersing pressure evenly on the mattress's surface. It is REACH certified. The third layer (support layer) is the pocket spring that provides body support and high ventilation.
Deliver to customers is 100% free of charge.
Mattresses are delivered within 2-10 days depending on delivery location.
If you don't order standard size, the delivery time will be about 8-15 days because it takes time to produce a custom mattress according to your specifications.
Sorry, we only deliver new mattresses and do not support handling old mattresses.
You do not need to keep the box and mattress packaging. You only need to keep the warranty card and the mattress instruction manual.
You may return the mattress for free within the 120-day trial period. Each customer will get a free return once per mattress per delivery address. The 120-day trial return policy does not include returning the mattress due to the size.
Requests for exchange and return after the trial period will be considered on a case-by-case basis and additional fees may apply. For more information, please refer to our terms and conditions.
We will process the refund for you as a bank transfer payment.
Refunds are usually processed within 7-14 days of receiving the mattress for inspection.
In order to properly evaluate the mattress, you are using and for your body to make the appropriate adjustments to the mattress, you should sleep on it at least 30 days. You will love the comfort and smooth feeling when you get used to the new mattress' features and design.
If you are not satisfied with the product, please contact us within 120 days and we will offer a free return. You will be refunded by bank transfer. The refund amount will be deposited to your account within 7-14 days after we receive the mattress at our office for evaluation. Each customer will get a free return once per mattress per delivery address.